Shipping Terms
Welcome to Battery2Batteries.com. This Shipping Terms page explains how we process, ship, and deliver orders. By placing an order with us, you agree to the terms outlined below.
Order Processing
Orders are typically processed within 1–2 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
All orders ship from our fulfillment center at:
Rocket Distributing, LLC 4186 Dairy Court, Suite C Port Orange, FL 32127
Please note:
- Processing times may be extended during peak seasons or promotions.
Shipping Methods & Delivery Times
We offer multiple shipping options at checkout. Estimated delivery times are:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
- Overnight Shipping: 1 business day (where available)
Delivery times are estimates and not guaranteed unless explicitly stated. Expedited and Overnight options are not available for orders containing ground-only battery chemistries — see Lithium Battery & Hazardous Materials Shipping below.
Shipping Restrictions
- We currently ship only within the continental United States.
- Some products, including certain lithium batteries, may only be shipped via ground transportation. See Lithium Battery & Hazardous Materials Shipping below for details.
We do not ship to:
- Alaska, Hawaii, or U.S. territories
- P.O. Boxes or APO/FPO addresses (for restricted items)
Lithium Battery & Hazardous Materials Shipping
Many of the products we sell — including primary lithium batteries (such as Saft and Tadiran lithium cells) and lithium-ion rechargeable batteries — are regulated as Class 9 hazardous materials under U.S. Department of Transportation (DOT) regulations (49 CFR) and, for international/air shipments, the IATA Dangerous Goods Regulations. The following applies to orders containing these products.
Ground-Only Chemistries
The following battery types, when shipped as standalone cells or batteries (not installed inside a device), ship via ground transportation only and cannot be sent by air:
- Lithium metal (primary, non-rechargeable) batteries — e.g., Saft, Tadiran, and similar lithium chemistries
- Lithium-ion (rechargeable) batteries shipped on their own, not packed with or contained in equipment
Standalone lithium batteries of these types are prohibited as cargo on passenger aircraft, and shipping them via cargo aircraft requires additional handling and documentation that falls outside our standard shipping process. To keep transit reliable and compliant, we ship these items by ground exclusively, regardless of the shipping speed selected at checkout.
Batteries Packed With Equipment
Lithium batteries that are installed inside the device they power (rather than shipped loose) are subject to different, less restrictive rules and may be eligible for air shipment depending on watt-hour rating, state-of-charge limits, and carrier acceptance. Eligibility is evaluated at the time of shipment and is not guaranteed for every product.
Sealed Lead Acid, AGM, and Similar Batteries
Sealed, non-spillable batteries (SLA, AGM, and similar chemistries used in our UPS backup, wheelchair, and scooter battery lines) are generally less restricted and may ship via ground or air, provided terminals are protected and the battery meets non-spillable criteria. Standard carrier hazmat handling still applies.
Additional Restrictions
- Some carriers restrict or exclude hazmat shipments to Alaska, Hawaii, Puerto Rico, and international destinations, consistent with the Shipping Restrictions above.
- Damaged, recalled, or compromised lithium batteries cannot be accepted for return shipment under any circumstances — see our Returns Policy for further detail.
If you have questions about how a specific product will ship, contact us at sales@battery2batteries.com before placing your order.
Shipping Costs
Shipping charges are calculated at checkout based on:
- Order weight and dimensions
- Shipping method selected
- Destination address
Occasionally, we may offer free shipping promotions, which will be clearly indicated on the website.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment's progress.
Delays & Delivery Issues
While we work with reliable carriers, delays can occasionally occur due to:
- Weather conditions
- Carrier disruptions
- Federal Holidays (UPS, FedEx, USPS & DHL do not ship on these days)
Battery2Batteries.com is not responsible for delays once an order has been handed over to the carrier. If your package is lost or significantly delayed, please contact us and we will assist in resolving the issue.
Damaged or Missing Items
If your order arrives damaged or incomplete:
- Contact us within 5 days of delivery
- Provide photos of the package and contents
We will work quickly to resolve the issue with a replacement or refund where appropriate.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
- Orders returned due to incorrect addresses may be subject to additional shipping fees.
- We are not responsible for lost packages resulting from incorrect information provided at checkout.
Contact Us
If you have any questions about shipping, please reach out to our customer support team:
Email: sales@battery2batteries.com